Is it possible to make a reservation for the same day?
We accept same-day reservations, provided that we have an opening.
Please visit us or contact us at 070-8900-9477. However, we may have to refuse
customers without reservations or walk-in customers may need to wait if our
schedule is full. We appreciate your kind understanding.
Changes to or cancellation of reservations?
To change the contents of your reservation or to cancel it, please
inform us up to 2 days in advance of the scheduled visit by calling us at
03-6886-4256 or sending an e-mail to kimonosizuku@ycc-tokyo.com
Cancellations made two days in advance will not result in a cancellation fee.
However, please be aware that if you cancel on the day before your scheduled
visit or on the day itself, you will be charged 100% of the regular fee.
How long does it take to put on a kimono?
On an average, it takes about 40 to 50 minutes for women.
Can customers leave their belongings and the clothes they came in with you?
Yes. We take care of your belongings (except for valuables) and store them in our shop.
What should we bring with us on the day of our reservation?
Please come dressed lightly and empty-handed. Everything you need is included in the loan plan (kimono, obi, undergarment, bag to carry when wearing kimono, zori (sandals), tabi (socks), etc.) In summer we suggest wearing thin underwear such as a tank top because of the heat, and in winter we recommend that you wear thin thermal clothing such as heat-tech shirts, which have excellent heat retention, and leggings to keep you warm. When you come, please do not wear underwear with a high collar, which could detract from the appearance of the kimono.
I am tall (short), do you have large (small) sized kimonos?
No problem. We have kimonos in both large and small sizes. Please understand, however, that for those who are of tall stature there are fewer kinds of kimono to choose from, and they may be a little bit short.
What payment methods are supported?
What is the deadline for returning the kimono?
The deadline for same-day return is 17:30. Those who wish to extend the time will be charged an additional fee of 2,000 yen per day (before tax).
What happens if the kimono becomes soiled while rented out?
There is no cleaning charge for soil within the range of normal wear (spilled food, a splash of mud, abrasion, etc.) You need not worry about soiling what you are wearing on a rainy day. However, in the case of irreparable stains (oil-based paint, etc.) or damage (cigarette burns, etc.), we may require compensation in the amount of 5,000 yen (exclusive of tax).
Can I have a photo shoot without any reservations?
We have to check the photographer's schedule first. If the photographer is available, we can arrange a photo shooting service for you. In case our photographers have already booked for a whole day, we are afraid that we might not able to arrange your photo shooting.
When can I receive the photos?
ou will receive all
photos within 3 working days (not include the shooting day) through e-mail with
the link by cloud service.
The photographer will send the retouched photos to you within 7 working days
(not include the shooting day) through e-mail with the link by cloud service.
Where will the photo-shooting take place? Can I go to another place for photo shooting?
The shooting takes place in only around in Sensoji Temple and Asakusa traditional street. The photographer will not take the customer to other places outside of the Asakusa area.
Can I bring my own kimono to wear in the store?
Of course. In this case, there is a dress charge of 5,000 yen.
